Shipping policy

  1. General Overview: WAILDOTS S.C.P collaborates with trusted manufacturing and printing partners who handle the production and shipment of your orders. By placing an order on our website, you agree to the detailed shipping terms outlined below.
  1. Shipping Zones: We currently offer shipping to mainland European Union countries, excluding Ceuta, Melilla, and the Canary Islands (Spain) and USA. If your country is not listed as an available shipping destination during the checkout process, contact us.
**Important Note:** Certain regions within the EU have specific customs regulations that may lead to additional charges or delivery delays. These include:

* Canary Islands (Spain) (already excluded from our shipping)
* French Guiana, Réunion, Martinique, Guadeloupe, and Mayotte (France) (already excluded from our shipping)
* Åland Islands (Finland)
* Ceuta and Melilla (Spain) (already excluded from our shipping)
* Gibraltar (already excluded from our shipping)

If you place an order to one of these regions, please be aware that any potential customs fees will be the responsibility of the buyer.
  1. Production and Shipping Times:
Production for each order begins after payment confirmation and typically takes between **2 to 5 business days**.

Once production is complete, shipping times vary depending on the recipient's location:

* Mainland Spain and the EU: **5 to 10 business days**.
* Other countries within the European Union: **7 to 15 business days**.

These timeframes are estimates and may be subject to delays due to external factors such as customs processing, logistical issues, or peak demand periods.
  1. Shipping Costs: Shipping costs are calculated at the time of purchase based on the destination and the type of product ordered. In some instances, we offer free shipping on orders exceeding a certain value, which will be clearly indicated on our website.
  1. Order Tracking: Upon shipment of your order, you will receive an email notification containing a tracking number provided by our shipping partner. This tracking number will allow you to monitor the delivery status of your package.
  1. Delivery Issues:
* **Incorrect or Incomplete Address:** It is the customer's responsibility to provide a valid and complete shipping address. If an order is returned due to an incorrect address, the customer will be responsible for the costs associated with reshipping the order.
* **Delays:** WAILDOTS S.C.P is not liable for delivery delays caused by the shipping carrier's logistics or circumstances beyond our control.
* **Non-Received Packages:** If you have not received your order within the estimated timeframe, please contact us at waildotswall@gmail.com so we can investigate the situation and offer an appropriate solution.
  1. Damaged or Defective Products: If you receive a damaged or defective product, you must notify us within 7 calendar days of receiving the order. Please send a photograph of the damage and a description of the issue to waildotswall@gmail.com. We will evaluate each case and, if deemed appropriate, offer a replacement at no additional cost.
  1. Returns and Refunds: As each product is custom-made and produced on demand, we do not accept returns except in cases of defective products or damage incurred during transit. For further information, please refer to our dedicated Returns Policy page.
  1. Contact Us: For any inquiries regarding shipping, please do not hesitate to contact our team at waildotswall@gmail.com.

Last Updated: April 27, 2025